Refund & Cancellation Policy
Effective Date: July 20, 2026
At Sky Fare Hubs, we strive to make your travel booking experience as smooth and transparent as possible. This Refund & Cancellation Policy explains how cancellations, refunds, and related charges are handled for bookings made through our website and customer support.
By making a reservation through Sky Fare Hubs, you acknowledge and agree to the terms outlined below.
1. General Policy
Sky Fare Hubs provides flight booking services in partnership with airlines and travel suppliers. Refund eligibility, cancellation rules, and applicable charges are determined primarily by the airline or travel supplier associated with your booking.
As a result, not all bookings are refundable, and refund amounts may vary depending on the fare conditions selected at the time of purchase.
2. Cancellation Requests
Customers who wish to cancel a booking must contact Sky Fare Hubs directly using the contact information provided on our website.
Our support team will:
- Verify your booking.
- Review the applicable airline or supplier fare rules.
- Inform you of any cancellation fees or restrictions.
- Process the cancellation request on your behalf.
A cancellation request is considered received only after confirmation from our customer support team.
3. Refund Eligibility
Refund approval depends on several factors, including:
- The airline's fare rules.
- Ticket type and fare class.
- Promotional or discounted fares.
- Time remaining before scheduled departure.
- Whether any portion of the ticket has already been used.
Certain promotional, discounted, or special fares may be completely non-refundable.
4. Airline Charges
Airlines may deduct cancellation penalties, administrative fees, no-show charges, or other applicable costs before authorizing a refund.
Sky Fare Hubs cannot override or modify an airline's refund policies or fare conditions.
5. Service Fees
Service fees charged by Sky Fare Hubs for booking assistance, reservation management, customer support, or related services may be non-refundable unless otherwise stated in writing.
If a refund is approved, any non-refundable service charges may be deducted from the final refund amount.
6. Refund Processing Time
Once the airline or travel supplier approves the refund, the amount will be processed using the original payment method whenever possible.
Depending on the airline, payment processor, and financial institution, refunds generally take between 7 and 30 business days to appear in your account.
Some international transactions may require additional processing time.
7. No-Show Bookings
If a passenger fails to travel without cancelling before the scheduled departure, the booking may be treated as a "No-Show."
No-Show bookings are subject to the airline's rules and may result in reduced refunds or no refund at all.
8. Schedule Changes and Flight Cancellations
If an airline cancels or significantly changes a flight schedule, refund eligibility will be determined according to the airline's applicable policies.
Sky Fare Hubs will assist customers in communicating with the airline and processing eligible refund or rebooking requests.
9. Duplicate or Incorrect Payments
If you believe you were charged more than once or experienced an incorrect payment, please contact Sky Fare Hubs promptly.
Verified duplicate transactions or billing errors will be investigated and resolved as quickly as reasonably possible.
10. Chargebacks
Customers are encouraged to contact Sky Fare Hubs before initiating a payment dispute or chargeback with their bank or credit card provider.
Submitting a chargeback while a refund request is already being processed may delay resolution and require additional verification.
11. Force Majeure
Refunds relating to events outside the reasonable control of Sky Fare Hubs—including but not limited to severe weather, natural disasters, government restrictions, airport closures, public health emergencies, airline operational disruptions, or other extraordinary circumstances—will be handled in accordance with the applicable airline or supplier policies.
12. Contact Us
For cancellations, refund requests, or questions regarding your booking, please contact Sky Fare Hubs using the contact information available on our website. Our customer support team will review your request and provide guidance based on the applicable booking terms.